- By David Bertie
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The WATCH lab training academy
Over recent weeks, every single colleague across our national branch network has completed training to strengthen their knowledge and confidence with our new technical equipment – our water resistance tester the Witschi Chronoproof pro, our Horotec Flashtest diagnostic machine and the Eumex ultrasonic cleaner.
In addition they’ve also completed comprehensive training on our technical processes and most importantly our customer experience standards. All of which supports delivery of The WATCH Labs vision and values.
Our values give us a code of conduct to live by and guide how we recruit, manage and reward our colleagues. They also help to make our business a great place to work, where every one of us knows what we can expect from each other. We are:
We approach every opportunity with an open and honest manner.
We take pride in what we do and the part we play in people’s lives.
We inspire the growth of our colleagues through learning, development and sharing knowledge and experiences.
Our obsessive focus is to be the best watch repair specialist to instil our colleagues with confidence and competence through comprehensive training.
success of cascade
The Branch Manager Greer at Silverburn has successfully completed the Cascade Training
“The new cascade training has really helped with our day-to-day operations. It has helped open up avenues of understanding with our customers”
Branch Manager Louise and Assistant Manager Olly at Leeds have both successfully completed their Cascade Training
“The cascade training has enabled me to learn about and work with industry standard technology which sets us apart from other repair agents”
The Assistant Manager Steven at Manchester has successfully completed the Cascade Training
“The cascade we have in place is an amazing tool not only for seasoned members of The Watch Lab but for new starters, it allows us to set a high standard for both repairs and customer service that is company-wide and consistent throughout”
Branch Manager Colin and Assistant Manager Liam at Nottingham have both successfully completed the Cascade Training
“A fantastic tool used to help staff learn and understand our new equipment and selling techniques to help deliver a amazing customer service experience”