Privacy Statement
We are committed to protecting your privacy. We only use the information collected lawfully and in accordance with the Data Protection Act 1998. We collect our customer’s data for a number of reasons. Firstly, to process repairs quickly and efficiently, and secondly to offer occasional money saving offers perhaps, or reminders about watch care, service reminders etc. The type of information we collect includes: name, address, contact phone number and e-mail address. We will not pass on you data to any third parties.

Tell me about the quality of The WATCH Lab’s leather watch straps?
TWL sells our own brand of watch straps, which are anti allergic and also manufacturer’s straps. Should any of our own leather watch straps be deemed unfit within a reasonable time period, e.g. 12 months, we will replace the strap free of charge. This is our No Quibble Watch Strap policy.

If I have had a watch bracelet repaired by TWL and it breaks again, what will you do?
In the unlikely event that a watch bracelet needs further repairs after work being carried out by TWL, we will repair the bracelet at no further cost to the customer assuming the repair is in the same place and that it is within a reasonable time scale.

Where can I purchase a watch?
New watches can be purchased from any of our retail outlets or we can supply the watch brands we sell by telephone orders. Please telephone our Head Office for availability and price. Alternatively go to our branded watch and jewellery website called http://www.impressivetime.com

What is your policy regarding unused / unwanted new watch purchases?
We do not refund on sales of new watches, however we will exchange watch purchases within 14days. All watches must be in new, unused and unworn condition and with all original packaging material with warranty and instruction booklets. We DO NOT accept any watch with any indication that it has been worn or used in any manner. These include scratches, smudges, chips, dents or dirt and other signs of use.

What guarantee comes with new watch purchases?
All new watches purchased from The WATCH Lab come with their manufacturers guarantee. This usually covers the watch movement only, and not the bracelet, case, glass, strap or battery. The WATCH Lab however additionally guarantees the battery for 12 months from day of purchase.

What is The WATCH Lab policy on water resistance following repairs?
The WATCH Lab does not guarantee water resistance on older timepieces, gold watches or indeed any watch that has either not been tested for water resistance or has been tested but failed. We will inform our customers at point of sale when a watch repair is collected or returned to its owner. Click here for further information on water resistance.

What does the guarantee mean with service and overhaul work?
The WATCH Lab fully guarantees its quality of Workmanship. Regrettably however, we are unable to guarantee modern day and accurate timekeeping to service and overhaul work on older mechanical watches. On these occasions we may advise ‘timekeeping is best possible’. The guarantee that comes with a quartz service is of the both the movement and the battery and this is a period of 12 months however watches serviced by The WATCH Lab rarely need any further attention for many years afterwards.

What if a quartz watch stops in the guarantee period after a new battery is fitted?
In the unlikely event of a battery not lasting at least a year, The WATCH Lab will fit a new one and reseal the watch case where appropriate at no cost to our customer. Should the watch develops a secondary fault during the period of guarantee, we will always endeavour to resolve the problem however should it require service and overhauling, The WATCH Lab would normally reduce the further charge by the original battery and reseal price.

What is The WATCH Lab’s guarantee period for battery installation?
The WATCH Lab uses the highest quality Swiss batteries and guarantees them for a period of 12 months. Normal battery life however when fitted and resealed ‘our way’, is usually 2-3 years but this does depend on the age and condition of the watch.

Do you valet watches?
Yes! Unlike virtually all other repairers, The WATCH Lab has the tools, skills and equipment to clean polish and valet most watches to a very high standard indeed. Please enquire at a branch or by email for further details.

How long do your watch repairs take?
Most jobs are undertaken the same day in branch. If not the same, timeframes given are unfortunately ‘approximate’ and ‘subject to the availability of parts’. The WATCH Lab being a middleman in a service business is unfortunately reliant on the watch houses and component companies to supply many small parts. Our own stocks of materials are huge however being able to stock all parts for the millions of watches sold over the past 100 years is impossible. We give an approximate completion date then contact our customers direct when their watch is ready. We are quick but unfortunately sourcing certain parts or having them hand-made is not.

Do you service the expensive watches in your retail outlets?
No! All intricate or specialist work is carried out in our very secure Head Office Workshop and not in the shopping centres.

On the question of your postal repair service why do you use a PO Box and not your actual address? The answer is of course for reasons of security of our customers watches. The WATCH Lab takes this issue very seriously.

Will my watch be safe if I post it to you?
The answer is yes. The WATCH Lab recommends the use of Special Delivery from Royal Mail. This is the preferred carriage way for the whole of the jewellery trade and is found to be extremely safe, very reliable and fully insured.

How do I know that the WATCH Lab will carry out a good repair to my watch?
Our marketing strap-line is Quality Watch Repairs and quite simply we believe we are the UK’s No1. The WATCH Lab employs the services of W.O.S.T.E.P. graduate / Rolex Accredited Watchmakers and has the best trained Technicians in our industry. Having traded for 6 years and operating from 8 sites across the North and Midlands, the company has a huge database of satisfied and loyal customers. The WATCH Lab has repaired literally hundreds of thousands of watches both old and new.

Who is The WATCH Lab?
The company is a family owned business, which operates from both retail outlets and the Internet. It employs highly skilled Technicians and watchmakers based from beautiful and modern Workshop. The business began in 2000, expanded to 7 retail outlets in major shopping centres and now has 2 Internet repair sites. They offer a range of services that include watch batteries, watch bracelet repairs, dial restorations and services. The WATCH Lab also sells branded new watches in styles to suit all tastes. For more information about our servicing and repair facilities and branches, please visit www.thewatchlab.co.uk and www.watchclinic.co.uk