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Why do watches need to be resealed ?

Almost all watches nowadays need to be resealed after opening their case.  This is always the case with quality and Swiss brands such as Tag Heuer, Omega, Tissot, Longines, Rado etc.  Resealing is not just about water resistance.  It is about  protection of the movement to delay service intervals and prolong the life of the watch.

Most of the UK’s retail jewellers do not know this.  The few jewellers that do know about watches needing to be resealed are either unable to do so, don’t have the correct tools and equipment, or are simply not prepared to.  They would rather just take the money for the battery fitting and wash their hands of all responsibility of the watch should there be a problem in the future.

How many times have we all heard the local jeweller say;  ‘we’ll have to send it off’, or ‘we can change the battery but cant guarantee its water resistance’, or ‘I can do the battery but it won’t be water proof’.  Is cutting corners an acceptable way of dealing with the customers high cost treasured possession?  We think NOT.  Would you drive your car into the BMW garage then let the car salesman have a go at servicing it?  The answer is of course no.

A jeweller is a jeweller nowadays and not a watchmaker.  The vast majority of people in retail jewellers should not be allowed anywhere near a nice watch that needs to be repaired.  It is specialist job and should only be dealt with by dedicated trained people.

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