Book an Assessment

If you have been experiencing a problem with your watch but you’re not sure where the issue lies, or feel there come be something complex going on behind the scenes, feel free to book an assessment at your local Lab. We operate over a network of 20 nationwide locations, so we’re sure to have a professional watch technician based near you. At The Watch Lab, all our technicians are expertly trained in correct watch care and servicing, and we are happy to offer advice and guidance when you book an appointment at your nearest Lab.

Expert advice at your local Lab

Many of our watch technicians are trained through an on-site apprenticeship scheme, meaning new watchmakers are taught the trade by senior technicians who have many years in the industry. This means that years of expertise and technical knowledge is passed down, ensuring that The Watch Lab maintains its specialism and watch repairs and servicing.

If you prefer a face-to-face service and would like to speak to an expert about the problem with your watch, please fill in the contact form below to book an assessment at your local Lab. Our conveniently located Labs cover Glasgow through to Southampton, so you’re sure to find a Lab close to you.

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    Tell us about your watch

    How can we help?

    Our Approach

    We enjoy building relationships with our customers. That’s why we encourage you to book an assessment at your local Lab so we can assess your watch in person and talk you through the fault and repair recommendations that will get your watch looking great and working efficiently in no time at all.

    Many of our repairs can be carried out within the hour, or for more complex repairs and servicing requirements, our Specialist Service Centre in Preston will carry out the work to the highest standards, returning your watch to you in an almost like-new condition.

    Assessment FAQ

    How do I book an assessment?

    Fill in the contact form, choose your local Lab and give us a brief summary of the problem. Book your slot at your chosen Lab and then simply turn up on the day with your watch and a form of ID. We’ll assess your watch and give you our recommendations right away.

    How do I know that The Watch Lab will carry out the work to the highest standard?

    The Watch Lab employs highly experienced accredited watchmakers & technicians and all our work comes with a 2 year guarantee. With almost 20 years of experience and 20 UK key population sites, we have a large base of satisfied and loyal customers. 

    Who will perform the work on my watch?

    Our watch technicians are trained to the highest standards and have many years of experience repairing watch movements for high value watches and known brands. The work will be carried out either in a Lab or sent to our Specialist Service Centre in Preston if more complex work is required.

    How do I find my nearest Lab?

    Simply visit our Labs page to find your nearest Lab. We operate in 20 locations, so you’re sure to find a Lab within just a few miles of your location. If you are not in close proximity to a Lab, why not use our postal repair service.

    Book an assessment steps

    • Check out our Lab Locator to find your nearest Lab
    • Fill in the contact form and select a date & time for assessment
    • Pop along to your local Lab to meet with our watch technicians
    • Your watch will be assessed by an expert technician in Lab
    • We’ll fix your watch for you within the hour at your local Lab
    • If complex work is required, our Specialist Service Centre can help