How Can We Help?
Here at The Watch Lab, we are here to assist you in any way we can – whether you have a specific question about a problem you are experiencing with your watch, or you want to quiz us on our approach and expertise in repairing or servicing your beloved timepiece. Please fill out the form below and one of our trusted technicians will be in touch within 24 hours upon receipt of your enquiry.
Watch repair near me - or not so near to me
Convenience is king and if you are too far away from our nationwide network of Watch Labs, or just don’t have the time to pop in, then don’t worry, our Postal Service is quick, safe and hassle-free. For watches valued under £2500, you can use our online battery & reseal service, which is fully insured for peace of mind.
For watches valued in excess of £2500, or for watches requiring more complex work, you can use our watch repair postal service. Please write a brief summary of what kind of problems you have been having. Please include watch brand, type, age and condition, just so we can work out the issue and make a no-obligation recommendation for you.
Our Postal Watch Repair Approach
- Fill in the form above, providing as much information as you can. This allows us to be as accurate as possible regarding costs and timescales.
- Once we have agreed on the job in hand, you then need to post your watch to our head office, using your preferred courier.
- Upon receipt of your watch, we unpack it under a webcam to record the condition of the watch.
- We will assess your watch and confirm with you the scope of work that needs to be carried out, along with the costs and timescales.
- Once the agreed work has been carried out, we will post your watch back to you.
Postal watch repairs FAQ
Will my watch be safe if I post it to you?
The Watch Lab uses Special Delivery from Royal Mail for the majority of battery replacements and repairs. This is the preferred postage for the whole of the jewellery trade and has proved to be extremely safe, reliable and insured up to £2500. For watches valued over £2500, we can recommend other service providers that suit your needs – just fill out our enquiry form.
How do I know that The Watch Lab will carry out the work to the highest standard?
The Watch Lab employs highly experienced accredited watchmakers & technicians and all our work comes with a 2 year guarantee. With almost 20 years of experience and 20 UK key population sites, we have a large base of satisfied and loyal customers.
How long will it take until I receive a response to my enquiry?
Our WATCH Lab technicians will aim to respond to your enquiry within 24 hours. Please make sure you include a phone number and / or an email address so we can easily contact you.
If I send my watch by post, how long will it be until I get it back?
We say that it takes a maximum of 7 days to return a watch that has come in for battery replacement and resealing, although we usually do it in 5! For repairs and servicing, the problem can be more complex and we could be dependant on the turnaround times from specific brands. We will always quote expected timescales and costs up-front, once we have received your enquiry.
Who will perform the work on my watch?
Movement repair is a specialist job carried out by expertly trained technicians. All technicians are trained to the highest standards and have many years of experience repairing watch movements for high value watches and known brands.
Watch postal repair steps
Take a look at the steps below to understand our approach when repairing or servicing your watch, via our postal service. All costs and timescales are agreed upfront and we post your watch back to you after our work is done.